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18754602522
FOOD & BEVERAGE
 
Through this program, both the Chinese and foreign audience get befitted via mutual sharing. Chinese food habits and culture is equally important as other existing ethics & table habits around the world. 
Food & Beverage Training Headings
oQUALTY TRAINING
oCUSTOMER RELATIONS
oHYGIENE
oSERVICE
oFOOD & BEVERAGE OPERATIONS
QUALITY TRAINING
Duration : 1 day
This is a training program tailored to meet the needs of the customer and the management to increase the profitability. This is a topic that requires the cooperation and participation of the food & beverage team members with the management. The areas for cooperation are creativeness, standard setting, and continuous application.
Sub Topics:
oService Quality
oProduct Quality
oGeneral Appearance Quality
oTrained Personnel Quality
oPersonal Hygiene Quality
oHygiene Quality Of Working Places
Who should attend?
F&B Department Heads
F&B Department Team Members
Staff who are concerned
CUSTOMER RELATIONS
Duration : 1 day
This is a training program that lays out in detail the task of the management and the food and beverage team with respect to the needs and problems of the guests. The main theme is to create restaurant / hotel standards so as to maximize the level of general customer satisfaction to retain the customer.
Sub Topics:
oCustomer Hosting
oCustomer Communication
oReservation Taking
oSuggestive Selling
oUpselling
oCustomer Complaints
oOffers
Who should attend?
F&B Department Heads
F&B Department Team Members
Staff who are concerned
HYGIENE
Duration : 1 day
The theme of this training program is to create the highest standards in hygiene and operational procedures to provide the guests with food and beverage service produced under healthy conditions. The highest hygiene standards and procedures are set by a detailed review of the topics.
Sub Topics:
oGeneral Hygiene
oGeneral Hygiene Standards
oFood Poisoning
oFood Service Temperatures
oMicrobes
oFood Cooling And Preservation
oPests Control
Who should attend?
F&B Department Heads
F&B Department Team Members
Staff who are concerned
SERVICE TRAINING
Duration : 1 day
This is a participatory training program with examples tailored to enable the customer to receive a food and beverage service of the highest quality while bringing in the highest profit out of this service for the property. The main purpose is to serve the right products promptly to the customer with the optimum cost and thus to maximize profit. The determinants of customer satisfaction are the standards, the quality of knowledge of the menu and service.
Sub Topics:
oGeneral Service Techniques
oMis En Place
oFood Service
oBeverage Service
oWine Training
oAlcoholic Beverage Training
oCocktail Training
oSoft And Hot Beverages Services Training
Who should attend?
F&B Department Heads
F&B Department Team Members
Staff who concerned
FOOD AND BEVERAGE OPERATIONS
Duration : 2 days
This is a food and beverage operations training program tailored to create satisfaction in both the guest and the staff we call internal guest. The aim is to inform the staff by emphasizing in detail the whole operational chart of the food and beverage operations.
Download Detailed Info
Sub Topics:
oGeneral Operational Knowledge
oOpen Buffet Operational Knowledge
oSpecialty Restaurants Operational Knowledge
oRoom Service And Mini Bars Knowledge
oVIP Guest Service Knowledge
oCost Control Knowledge
oMenu Knowledge
oPlanning
oBalance
oProjecting
oMenu Engineering
oCheck Lists
oJob Description And Side Jobs
oStock Control Knowledge
oPerformance Control Lists
oRestaurant Operation Manuals Preparations
 
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